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At Musk Al Qlab, we take pride in offering premium fragrances and ensuring your complete satisfaction. If, for any reason, you wish to return an item, please review the conditions below.
Eligibility for Return
To qualify for a return:
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A return request must be made within 7 days of receiving your order.
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The product must be mostly unused
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The product must be returned in its original packaging with all labels and accessories.
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Sale or discounted items are not eligible for return or exchange.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Opened or used perfumes and oils
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Products damaged due to mishandling after delivery
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Items purchased during clearance or promotional sales
Return Process
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Contact us within 7 days of receiving your order via WhatsApp (+923376767029) or email (muskalqlab@gmail.com).
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Provide your order number, reason for return, and clear photos of the product (if applicable).
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Once approved, our team will share return instructions and pickup details.
Return Shipping
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Customers are responsible for the return shipping cost, unless the product received is damaged, leaked, or incorrect.
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In such cases, Musk Al Qlab will bear all related delivery costs.
Refund or Exchange
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After receiving and inspecting the returned product, your refund or exchange will be processed within 3 to 5 working days.
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Refunds are issued through the original payment method or as store credit, depending on your preference.
Contact Us
For any questions or assistance regarding returns:
📞 WhatsApp: +923376767029
📧 Email: muskalqlab@gmail.com
Support Hours: Monday–Saturday, 8 AM – 12 PM
